Refund & Cancellation Policy

1. What This Policy Covers

This policy explains how cancellations, refunds, and billing questions are handled for any paid CoFabrix offering. It forms part of our Terms of Service.

Free tools, including the Website Health Check and the AI Readiness Assessment, involve no payment and nothing to refund.

2. Cancelling a Subscription

You can cancel at any time, and cancelling is as easy as signing up. We will not ask you to call us, sit through a retention offer, or complete any step more burdensome than the one you used to subscribe.

If a self-service cancellation control is available in your account or billing portal, that is the fastest route. You may also cancel by emailing hello@cofabrix.com from the address on the account. Email cancellations are honored from the date we receive them, not the date we reply.

3. What Happens When You Cancel

• Cancelling stops all future charges. You will not be billed again.
• You keep access through the end of the billing period you already paid for. We do not cut off access on the day you cancel.
• The period you are currently in is not prorated. Cancelling mid-month does not generate a partial refund for the unused days, because you retain access for them.

4. Refunds on Subscriptions

• First 14 days: if you are unhappy with a new subscription, tell us within 14 days of your first payment and we will refund it in full. No explanation required.
• Accidental renewal: if a subscription renewed and you meant to cancel, contact us within 14 days of the charge and we will refund that renewal, provided the service was not substantially used during the new period.
• Service failure: if a paid feature was materially unavailable for a sustained period, contact us and we will make it right, by credit or refund.

5. One-Time Purchases and Reports

For one-time purchases that deliver a report or a generated artifact, we offer a refund within 14 days of purchase if the deliverable was not provided, was substantially different from what was described, or contained material errors we cannot correct.

Because these deliverables are digital and are received immediately, we do not offer refunds simply because the findings were not what you hoped for. An honest diagnosis you disagree with is still the product working.

6. Consulting and Implementation Engagements

Professional services are governed by the payment, cancellation, and termination terms in the applicable statement of work or written agreement, which take precedence over this policy for that engagement. Deposits and work already performed are generally non-refundable, and any specifics are set out in that agreement before work begins.

7. Failed or Declined Payments

If a scheduled payment fails, we or our payment processor may retry it over several days and will notify you by email. If payment cannot be collected, the subscription is paused or cancelled rather than sent to collections.

8. Billing Errors and Disputes

If you see a charge you do not recognize or believe is incorrect, please email us before filing a chargeback. We will investigate promptly and refund any charge that was made in error. Contacting us is almost always faster than a dispute process, and we would rather fix it directly.

9. How to Request a Refund

Email hello@cofabrix.com from the address on the account, and include what you purchased and roughly when. We aim to respond within two business days.

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the funds typically appear within 5 to 10 business days after we process them; that final timing is set by your issuer, not by us.

10. Changes to This Policy

We may update this policy. Changes are posted here with an updated effective date, and the version in effect on the date of your purchase is the one that applies to it.

11. Contact Us

CoFabrix
Email: hello@cofabrix.com