MCP
This case study demonstrates a production pattern for enterprise teams: using MCP and agentic AI to unify internal tool sprawl while maintaining governance and security—a template that development teams and platform engineers can adapt to reduce friction and improve knowledge access without compromising compliance.
HEMA, a Dutch retailer, built HAL, an internal AI assistant using Amazon Bedrock's AgentCore and Model Context Protocol (MCP) to consolidate fragmented developer portal access into a single governed interface. The system integrates with developers' existing tools, enforces security through Microsoft Entra ID, and requires no AWS credentials on client machines.
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